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New Contributor
Posts: 2
Registered: ‎06-17-2013
My Device: Torch 9800
My Carrier: Vodafone Turkey

Desktop installer for 9800

I've purchased a new laptop (Samsung model NP900X3D) with windows 8 and tried to download the desktop software but it cannot complete after showing an installer message with a long list of install, display etc... Message

 

 

I can send the screen shot if an e-mail can be provided

 

Need your help to find out the problem

 

Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Desktop installer for 9800

Does your computer have all the system requirements?

Hardware requirements

Intel® compatible 1 GHz or higher processor
512 MB of RAM
USB 1.1 or higher USB port
Screen resolution of 1024x768 or greater
100 MB of free hard disk space for typical installation
Software requirements

Windows® XP SP3 or later, Windows Vista®, Windows 7 or Windows 8
If you’re using a 64-bit Windows XP computer, you must install a hotfix from Microsoft®. Learn about and download the Microsoft hotfix.
Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
iTunes version 7.7.1 or later, or Windows Media® Player version 10 or later, for music synchronization

http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html