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BlackBerry® Torch™

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New Contributor
JWoolley
Posts: 4
Registered: ‎08-26-2011
My Device: Torch 9850
My Carrier: Sprint

Disappearing Text Messages

HELP

 

My text messages keep disappearing.  At times only see my message to my friends and not their responses.  This was happening on my previous BB Bold which was new in April.  My texts worked until June and have not worked since.  We purchased a new BB Torch and it is still happening.  I am on the Sprint Network.

 

Examples:

1:  Someone will send a text and I respond.  They respond back and their original test is gone.  The only thing I see is their last text and all of mine.

 

2:  Someone sends me 3 texts in a row.  I will only see that last one they sent and not the first 2.  If I am looking at my BB I can see them come through.

 

3:  I send a text and someone responds.  I see the notification that I have a text message.  But when I look the only thing I see is my email. 

 

Of course it is not consistent however, it happens maybe 90% of the time.

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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Disappearing Text Messages

have you installed any third party application or tool that can be linked to your SMS ?



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New Contributor
JWoolley
Posts: 4
Registered: ‎08-26-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Disappearing Text Messages

I do not think so. In My world i have BB Messanger, BB PodCasts, Facebook, FGoogleTalk, Twitter, Windows Live Messanger, Yahoo Messenger. Most of those came with my phone.

Under Message Display and Actions Days to Keep Messages is set to 30.

There is 165576442 Bytes of free memory.
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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Disappearing Text Messages

you have enough free memory.
but your device is configured to delete messages 30 days after their arrival.

Mine is set to never delete messages.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
VSanan
Posts: 4
Registered: ‎09-01-2011
My Device: Torch 9800
My Carrier: ATT

Re: Disappearing Text Messages

Where do I find these settings in ..... "Under Message Display and Actions Days" I am using OS 6.0.0.600 for BB Torch.

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New Contributor
JWoolley
Posts: 4
Registered: ‎08-26-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Disappearing Text Messages

For deletion
Open Email > Click on Blackberry key > Options > Message Display > Actions Days to Keep Messages

For free Memory
All > Options > Device > Device and Status Information > Device Information
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New Contributor
JWoolley
Posts: 4
Registered: ‎08-26-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Disappearing Text Messages

I changed the setting to keep messages forever.  It is still happening. 

 

I think see a pattern though.  If you are on the sprint network your texts are just fine and if you are not they disappear.  It may be a coincidence.  I don't know. 

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