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BlackBerry® Torch™

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New Contributor
Lyndall
Posts: 6
Registered: ‎12-15-2010
My Device: Blackberry Torch
My Carrier: MTN
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Don't want new email alert icon on home screen

Hi

 

 

 

I'm new to BB and have a Torch. I've connected my work e-mail to my BB using BES, but don't want to see the new mail icon on my phone when there's a new mail on my home screen. I've googled and the following extract from the user guide doesn't work for me:

 

 

 

Hide the new or unopened message indicator

 

 

1. On the Home screen, click the Messages icon

 

2. Press the BB key > Options > Message Display and Actions

 

• To hide the new message indicator, clear the Display New Message Indicator check box.

 

• To hide the unopened message indicator, change the Display Message Count field to None

 

3. Press the SAVE key >

 

I have changed the "count" to "none", but don't have the "Display New Message Indicator" in my menu.

PLEASE HELP!!!

Thanks :smileyhappy:

Lyndall

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Forums Veteran I
Boomer56
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Don't want new email alert icon on home screen

[ Edited ]

When you change the "Display Message Count" to None, the "Display New Message Indicator" Option is no longer available.

 

You have to change it back to Unread in order to uncheck that box.

 

The two settings work hand in hand, so by unchecking that box, the message count will also no longer be displayed.

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New Contributor
Lyndall
Posts: 6
Registered: ‎12-15-2010
My Device: Blackberry Torch
My Carrier: MTN

Re: Don't want new email alert icon on home screen

Thanks so much for your response! It seems to make perfect sense, so I tried it.

Only problem is, that now it shows the envelope AND the count. I tried a couple of battery pulls and ticking and unticking the "Display new message indicator" and then more battery pulls, but no luck. Do you have another suggestion, please?

Really enjoying this new "toy", but bit frustrated too...

Thanks

Lyndall

 

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Forums Veteran I
Boomer56
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Don't want new email alert icon on home screen

Well, those are the steps in the BlackBerry Documentation.

 

Just tried them myself, however and as you said, it doesn't seem to work, at least the way I'm understanding it should.

 

May I ask why you want to disable this? 

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New Contributor
Lyndall
Posts: 6
Registered: ‎12-15-2010
My Device: Blackberry Torch
My Carrier: MTN

Re: Don't want new email alert icon on home screen

It's my personal phone and the email I've connected to it is work email. Though I want to be able to go check my work email when I choose to, I don't want to feel chased to do it 24/7, specially over the holidays etc., else I'll never "switch" off. I thought it would be a simple option to "uncheck", but it seems not. Not sure what else to try.

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Forums Veteran I
Boomer56
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Don't want new email alert icon on home screen

You can always turn data services off in Mobile Network Options.  This way you'll still be able to use the device as a phone.  If you have WiFi at home you should still be able to get on the internet, but the e-mails, etc, won't be a hassle.

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New Contributor
Lyndall
Posts: 6
Registered: ‎12-15-2010
My Device: Blackberry Torch
My Carrier: MTN

Re: Don't want new email alert icon on home screen

Thanks, but I don't have WiFi at home, so would like the mail on the BB to stay updated, just not notifying me constantly. Thanks anyway :smileyhappy:

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Contributor
tjain83
Posts: 22
Registered: ‎06-05-2010
My Device: Bold & 9900
My Carrier: Airtel

Re: Don't want new email alert icon on home screen

hi, i was facing the same problem so now i have created the Email Group and there i have transfered all my email icons. after that email icon is no longer on home screen, try this it. it might solves your problem. let me know if you want to know more details

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New Contributor
Lyndall
Posts: 6
Registered: ‎12-15-2010
My Device: Blackberry Torch
My Carrier: MTN

Re: Don't want new email alert icon on home screen

Hi

 

The e-mail group icon sounds like a great plan, thanks.

 

Please give some more details. I'm not too clued up yet.

 

Thanks

Lyndall

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Contributor
tjain83
Posts: 22
Registered: ‎06-05-2010
My Device: Bold & 9900
My Carrier: Airtel

Re: Don't want new email alert icon on home screen

Go to home screen, then click on menu over there you will see add folder click on it and name that folder, after that folder is created go to your email icon then again click on menu then move to folder (you can now move the same to your email folder)

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