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BlackBerry® Torch™

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New Contributor
lauren_1989
Posts: 2
Registered: ‎06-16-2013
My Device: Torch 9800
My Carrier: 02

Downloaded the new facbook app version 4. and now the app has gone

Can anyone help i upgraded to the new facebook app versio on my blackberry torch and now the app has dissapeared it is my dowloads in my blackberry world. but i have no app and cannot access it.

 

really bugging me.

 

Thanks

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Downloaded the new facbook app version 4. and now the app has gone

Hey lauren_1989,

Welcome to the BlackBerry® Support Community Forums.

 

Try removing the Facebook application from Options> Device> Application Management and then re-install from the browser at www.BlackBerry.com/facebook.

 

Let me know if this helps.

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
lauren_1989
Posts: 2
Registered: ‎06-16-2013
My Device: Torch 9800
My Carrier: 02

Re: Downloaded the new facbook app version 4. and now the app has gone

hi,

 

tried that and when i reboot my phone it comes up with error and the facebook application is still in the download file but not able to access it.

 

 

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Downloaded the new facbook app version 4. and now the app has gone

Hi,

 

To better assist you with this issue  to determine the cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.