Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
screwtop
Posts: 2
Registered: ‎10-26-2012
My Device: Torch 9800
My Carrier: O2

E-mail setup username and password

I have e-mail set up on my phone.  I want to add another but this time it asks me for my username and password to access the setup.  I've tried every combination i can think of with no joy.  Spoke to my provider (O2) and they say this is a Blackberry UN & PW.  tried my blackberry id and every other combination but still can't get in. Where did this username and password come from? Are they something sent to me by blackberry, or are they my own creation? Any suggestions gratefully received :Helpsmilie:

Please use plain text.
Elite II
BillJ
Posts: 8,474
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: E-mail setup username and password

The user/pass combo used for setting up email accounts is made up by the user and is not sent by BlackBerry.

 

I'm going to suggest calling O2 back and asking for access to their self-serve BIS (BlackBerry Internet Service) site.  It requires a username and password (which they will help you create) and once on there, you should be able to add, delete and edit email accounts for your phone.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
New Contributor
screwtop
Posts: 2
Registered: ‎10-26-2012
My Device: Torch 9800
My Carrier: O2

Re: E-mail setup username and password

Thanks Bill, will give this a try.
Appreciate your quick response
Willie
Please use plain text.