10-26-2012 03:56 PM
I have e-mail set up on my phone. I want to add another but this time it asks me for my username and password to access the setup. I've tried every combination i can think of with no joy. Spoke to my provider (O2) and they say this is a Blackberry UN & PW. tried my blackberry id and every other combination but still can't get in. Where did this username and password come from? Are they something sent to me by blackberry, or are they my own creation? Any suggestions gratefully received
10-26-2012 07:32 PM
The user/pass combo used for setting up email accounts is made up by the user and is not sent by BlackBerry.
I'm going to suggest calling O2 back and asking for access to their self-serve BIS (BlackBerry Internet Service) site. It requires a username and password (which they will help you create) and once on there, you should be able to add, delete and edit email accounts for your phone.
I hope that helps you.