10-31-2012 11:00 AM
Hi
I've just bought a second hand Torch 9800, but I'm not able to set up a private email account - only an enterprise account. Can anybody help me?
10-31-2012 11:22 AM
Do you have a Blackberry data Plan active on your account rather then a generic carrier data plan?
You will need a Blackberry Data Plan in order to use the data features on your phone, so give your carrier a call and see what options they offer?
10-31-2012 11:40 AM
I don't know what a BB plan is - an app?
10-31-2012 11:41 AM
No, it's part of your service from your carrier in the same way they provision you for texts or calls.
Give your carrier a call and check if Blackberry data is enabled for your account
10-31-2012 11:43 AM
By carrier you mean my phone company?
10-31-2012 11:44 AM
Yes, so Movistar according to your profile
10-31-2012 11:46 AM
I just went there this morning, and they had no idea what I was talking about!!!!!
10-31-2012 11:47 AM
they are the ones who will need to provision you for Blackberry Data, so i'm afraid you will have to get back in contact.
They may know it as a BIS (Blackberry Internet Service) Data Plan.
10-31-2012 11:49 AM
OK - thank you very much for your assistance. I'll go back and "explain", hehe.
