10-31-2012 11:22 AM
Do you have a Blackberry data Plan active on your account rather then a generic carrier data plan?
You will need a Blackberry Data Plan in order to use the data features on your phone, so give your carrier a call and see what options they offer?
10-31-2012 11:47 AM
they are the ones who will need to provision you for Blackberry Data, so i'm afraid you will have to get back in contact.
They may know it as a BIS (Blackberry Internet Service) Data Plan.