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BlackBerry® Torch™

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New Contributor
Posts: 5
Registered: ‎10-31-2012
My Device: Torch 9800
My Carrier: Movistar

E-mail setup

Hi

I've just bought a second hand Torch 9800, but I'm not able to set up a private email account - only an enterprise account. Can anybody help me?

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: E-mail setup

Do you have a Blackberry data Plan active on your account rather then a generic carrier data plan?

 

You will need a Blackberry Data Plan in order to use the data features on your phone, so give your carrier a call and see what options they offer? 

New Contributor
Posts: 5
Registered: ‎10-31-2012
My Device: Torch 9800
My Carrier: Movistar

Re: E-mail setup

Hi

I don't know what a BB plan is - an app?

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: E-mail setup

No, it's part of your service from your carrier in the same way they provision you for texts or calls. 

 

Give your carrier a call and check if Blackberry data is enabled for your account

New Contributor
Posts: 5
Registered: ‎10-31-2012
My Device: Torch 9800
My Carrier: Movistar

Re: E-mail setup

By carrier you mean my phone company?

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: E-mail setup

Yes, so Movistar according to your profile 

New Contributor
Posts: 5
Registered: ‎10-31-2012
My Device: Torch 9800
My Carrier: Movistar

Re: E-mail setup

I just went there this morning, and they had no idea what I was talking about!!!!!

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: E-mail setup

they are the ones who will need to provision you for Blackberry Data, so i'm afraid you will have to get back in contact. 

 

They may know it as a BIS (Blackberry Internet Service) Data Plan. 

New Contributor
Posts: 5
Registered: ‎10-31-2012
My Device: Torch 9800
My Carrier: Movistar

Re: E-mail setup

OK - thank you very much for your assistance. I'll go back and "explain", hehe.