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BlackBerry® Torch™

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Visitor
Posts: 1
Registered: ‎03-28-2013
My Device: TORCH 9800
My Carrier: B.Telecom

ERROR MESSAGE

Hi everyone,

 

I had a problem with my BLACKBERRY TORCH 9800.

I tried to connect it as usual by composing my pine code and then my password.

No problem with my pine code.

But he refused my password 3 times.

Then I saw the following messages displayed on a white wallpaper with a very little square clock turning at the center of the screen.

  1. «Xping»

  2. and then « Scrubbing internal device memory»

     

I precise that I'm sure I made the correct password the third time.

 

Not knowing wath was happening I removed the battery to stop the process. I inserted again the battery several days after and then I got the messages :

 

  1. «wiping»

  2. « Scrubbing internal device memory»

 

So I removed the battery again as my operator is not able to tell me what this message means.

 

My questions are :

 

  1. Could you tell me what is the action that will be caused due to this message ?

  2. My problem is : I do not have any backup of my phone contacts. Is it too late to save them, or is there a solution ?

  3. Do you think I'll have to reinstall the operating system as I'm sure have dialled the correct password ?

  4. How long does it take to reinstall the OS ?

 

If a technician could give me an answer, I would be very grateful.

 

Thank you very much in advance !

Hall of Famer II
Posts: 51,950
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: ERROR MESSAGE

[ Edited ]

Hi and Welcome to the Community!

 

This indeed is catastrophic...


max18 wrote:


I precise that I'm sure I made the correct password the third time.


Well, whatever you typed, it was indeed not correct. Perhaps you had a mixture of letters and numbers, yet did not properly use the ALT key in ensuring that everything was exactly correct. Regardless, it is now too late.


max18 wrote:

 

 

  1. Could you tell me what is the action that will be caused due to this message ?


KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data


max18 wrote:

 

My problem is : I do not have any backup of my phone contacts. Is it too late to save them, or is there a solution ?

It is too late; there is no solution. Like so many things, backups are neither a reactive nor an optional activity. For future reference, see the link in my auto-sig on this post for good recommended backup procedures.


max18 wrote:
Do you think I'll have to reinstall the operating system as I'm sure have dialled the correct password ?

Sometimes that is necessary, other times it is not. If your BB now boots up fine, then it'll be "brand new", and there will be no password assigned. You then start over.

If your BB will not boot up correctly (a possibility, given what you did while it was wiping...removing the battery during that process can be quite damaging), then an OS reload might be necessary.


max18 wrote:

 

How long does it take to reinstall the OS ?

It varies, based on your level of ability with both your BB as well as your PC. I'd allocate perhaps 2 hours to the process.


max18 wrote:

 

If a technician could give me an answer, I would be very grateful.


If you are looking for a formal response from a BlackBerry employee, then please refer to this (which is displayed at the top of ALL pages of this site:


Capture.JPG

 

 

Good luck!

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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