Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 6
Registered: ‎02-24-2011
My Device: torch 9800
My Carrier: virgin

Email Conflict

I have a rogers email account and a virgin blackberry account.

I cannot (for some reason) get the email account to connect at the setup stage within the BB.

EG: I can setup an email with the original account settings such as - davcon0807@......  (numbers that i dont use in a secondary account)  if I try to set up davcon@....... - this does not work.   Same answer when I go onto the BB website and sign in there, no deal, it will not register.  What the heck am i missing here.  If it matters, its a brand new phone.

 

Is there a guru out there that can solve this !

 

cheers

davcon

New Contributor
Posts: 6
Registered: ‎02-24-2011
My Device: torch 9800
My Carrier: virgin

Re: Email Conflict

anyone have any clues on this?  I purchased a blackberry because of email - obviously.

my previous 8800 bold had no issues with this.

 

 

New Contributor
Posts: 6
Registered: ‎02-24-2011
My Device: torch 9800
My Carrier: virgin

Re: Email Conflict

btw - I get invalid email address or password as the error message.

 

 

Forums Advisor I
Posts: 652
Registered: ‎01-01-2011
My Device: Torch-Q10-Passport
My Carrier: Vodafone

Re: Email Conflict

hi and welcome to the forum.

is it a .co.uk or .com account you are trying to set up.

New Contributor
Posts: 6
Registered: ‎02-24-2011
My Device: torch 9800
My Carrier: virgin

Re: Email Conflict

THANKS for replying

i am in canada and its a rogers.com account

 

 

New Contributor
Posts: 6
Registered: ‎02-24-2011
My Device: torch 9800
My Carrier: virgin

Re: Email Conflict

*bump*

Highlighted
New Contributor
Posts: 6
Registered: ‎02-24-2011
My Device: torch 9800
My Carrier: virgin

Re: Email Conflict

issue solved - thanks for viewing .

 

tech solved - somehow!  Usually you have to phone carrier until you find someone clever.

 

cheers