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BlackBerry® Torch™

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New Member
tjscalgary
Posts: 1
Registered: ‎09-15-2012
My Device: Torch 9800
My Carrier: Bell

Email Icon not working

Hello,

 

when I press my email icon on my Torch9800, it automatically goes to my text messages, it won't let me open my emails.

any suggestions on how to fix this?

 

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Forums Advisor III
iansantos
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Email Icon not working


tjscalgary wrote:

Hello,

 

when I press my email icon on my Torch9800, it automatically goes to my text messages, it won't let me open my emails.

any suggestions on how to fix this?

 


Hello tjscalgary,

 

Try this: Go to your Messages > BB Menu > Options > Inbox Management

 

Check all your Email Accounts and uncheck Text Messages in Other Message Types.

 

 

Thanks.

Good luck!



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New Member
LasT62
Posts: 1
Registered: ‎09-29-2012
My Device: Blackberry Torch 9800
My Carrier: ATT

Re: Email Icon not working

This same thing just happened to me, so I tried your fix.  Unfortunately, as soon as I tap the Messages icon, it takes me to Text Messages, so can't take the next step of BB menu...

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Forums Advisor III
iansantos
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Email Icon not working

Check your emmail icon and do the same instructions above. Thanks.



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If your issue has been solved, please resolve it by marking "Accept as Solution"



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New Contributor
Kiwikeith
Posts: 2
Registered: ‎08-02-2013
My Device: Torch
My Carrier: Bell Canada

Re: Email Icon not working

I am getting this exact same thing, but cannot get to any screen with those kind of options.

When I press messages icon (the one I use for emeil) it goes to text messages. When I press text messages, it does the same thing.  When I ptess the BB option symbol I only get options for text messages. 

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New Contributor
Kiwikeith
Posts: 2
Registered: ‎08-02-2013
My Device: Torch
My Carrier: Bell Canada

Re: Email Icon not working

I just did a battery remove & replace which seems to have fixed it.

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