09-02-2013 07:54 PM
Email send or receive does not operate. Message Status says User account is in INVALID mode. In Email Account Management the response is " Unable to open set up application. Contact your wireless service provider" I can get my messages on my computer but not the Torch 9800. Any suggestions
09-03-2013 12:43 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should do exactly as the message you reported indicates -- contact your mobile service provider for formal support.