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BlackBerry® Torch™

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New Contributor
Posts: 4
Registered: ‎03-09-2011
My Device: Tourch 9800
My Carrier: AT&T

Email Setup Problem

Using the email setup wizard first screen starts with

 

Email Setup

Existing Users

If you want to access your email settings or you changed your device, log in.

 

Username:

Password:

 

I am not an Existing Users. This is a new phone setup. I need the screen that asks for Web or Exchange account.

 

Any HELP would be appreciated greatly!!! Extremely Frustrated and ready to try an IPHONE this Torch is replacing my Curve.

Posts: 90,679
Likes: 23,981
Solutions: 6,171
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Setup Problem

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

 

You'd have similar problems even on an iPhone if you don't subscribe to the correct data plan.

 

Good luck.

 

 

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Super Contributor
Posts: 414
Registered: ‎11-19-2010
My Device: BlackBerry 9810, 9860, 9900, 9800, 9780 and 4xBB other models
My Carrier: BESx2/BISx3

Re: Email Setup Problem

[ Edited ]

so - as you "Not existing user"

1. visit YOURCARRIER.BLACKBERRY.COM and register your account with creation username and password,

2.or, if no response from site, call your carrier for web address of BIS portal for you and register,

3.or tell your carrier reprehencive person to create for you username and password, and after that login to page and create your account

 

  PS. Here address for your BIS account creation

_________________________________________________________________________________________

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New Contributor
Posts: 4
Registered: ‎03-09-2011
My Device: Tourch 9800
My Carrier: AT&T

Re: Email Setup Problem

Yes - I have a data plan - have for years. Used to get emails on my blackberry curve.

New Contributor
Posts: 4
Registered: ‎03-09-2011
My Device: Tourch 9800
My Carrier: AT&T

Re: Email Setup Problem

Thanks I will give it a try!

Posts: 90,679
Likes: 23,981
Solutions: 6,171
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Setup Problem

 


dpeckham13 wrote:

Yes - I have a data plan - have for years. Used to get emails on my blackberry curve.


 

huh? So you are an existing user.

 

All you need to do is enable your BIS account with the PIN/IMEI of the new device and you should be set to go.

>> Click here to get a 10% Off Discount on any BlackBerry from ShopBlackBerry

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 4
Registered: ‎03-09-2011
My Device: Tourch 9800
My Carrier: AT&T

Re: Email Setup Problem

Excellent! I will give it a try. I did not know they meant existing BB user. I was thinking new to this phone.