03-08-2013 02:35 AM
Solved! Go to Solution.
03-08-2013 10:09 AM
Hi and Welcome to the Community!!
I have 4 email accounts and until yesterday all 4 appeared on my screen as separate icons however today I only have one icon....I have checked in the set up and all 4 accounts are still there. It seems that one account has 'kidnapped' the other 3 accounts!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Also, if your device OS level (starting within OS5 and above) has the option, you can dictate what shows in Messages:
Also when I request to delete an email message it used to give me the option of deleting on just the phone or where the account was held also....this too has mysteriously disappeared now I have only one choice 'delete'!
Please check within the Options within the Messages App...I cannot recall exactly where, but there is a place inside there to specify how deletions are done (e.g., "Prompt" or forced to one selection or the other).
Good luck and let us know!!
03-08-2013 11:00 AM