BlackBerry® Torch™

[ashutosh512]

Hi,

I require an official email address to register my complaint.

[Ronbob]

Hello ashutosh512

Welcome to the Community

What requires you to have an email?

Ron 

[ashutosh512]

Hi Ron,

I want an email address, because I am fedup of the services provided by the Local Service Centre and need resolution for once and all..

[Ronbob]

Can you let us know what the issue is so that we can try to sort things out?

Ron

[ashutosh512]

I'm a Blackberry user for more than 3 years now and have already used multiple models of Blackberry. Now, in the end of July I've purchased a BB Torch 9800 model, which is continuous giving me problems of hanging, automatic data deletion, automatic disappearance of App World and now complete rubbing off keypad numbers.

I've visited the local service center location as Redington Center, Lucknow, India and they're the most unprofessional people I've ever met in my life.

Hence, I'm approaching you for some help in this regard, as I'm totally shocked with the unprofessional approach displayed here and totally can't anticipate the same from such a big brand like Blackberry.

Would look forward for your support in this regard.

[ashutosh512]

Hi Ron,

I am awaiting your reply on this..

[sdgardne]

Hello,

Please be aware that this site is a user-to-user community of volunteers. No formal support, escalation, etc. can be received here. Indeed, contractually RIM cannot accept escalations directly from end users...escalations must follow the formal support channels, even if they are not cooperative.

Please check the primary RIM site for contact information for the firm. From what I understand, there is no email address for you to bypass the formal channels as you are requesting to do. But, you may find something different on the primary RIM website.

Good luck!