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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎08-30-2010
My Device: 9800
My Carrier: AT&T
Accepted Solution

Email attachments not available for open or download

We purchased two 9800 Torch phones and both are having the same issue.  Word, Excel, and PDF files all open fine on the devices.  However, some emails will be received with attachments but the phone does not give the open or download attachment options.  If you forward the message from the device, the attachment will still be attached.  The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully.  The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view.  Again, hen this exact email is forwarded the attachment will arrive at the destination.

 

BES version 4.1.7.19

 

Both users had no issues on prior devices with multiple attachments opened daily.

Guru III
Posts: 31,254
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email attachments not available for open or download

First see if this is up to date.

KB13589 - How to update the device.xml and vendor.xml files

 

Then restart the attachmnet service.

Also what is it running as?

 




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New Contributor
Posts: 2
Registered: ‎08-30-2010
My Device: 9800
My Carrier: AT&T

Re: Email attachments not available for open or download

I ran 4.1.7 RM3, which I think updated those files as well, and it appears to be working.  Thank you for your help.

Guru III
Posts: 31,254
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email attachments not available for open or download

Welcome, glad to have helped out.

 

and

 

 

:smileyvery-happy: Hi and welcome to the BlackBerry Support Community Forums. :smileyvery-happy:


Enjoy your stay with us!

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V