08-30-2010 06:46 PM
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 184.108.40.206
Both users had no issues on prior devices with multiple attachments opened daily.
Solved! Go to Solution.
08-31-2010 04:08 PM
First see if this is up to date.
Then restart the attachmnet service.
Also what is it running as?
09-02-2010 02:47 PM
Welcome, glad to have helped out.
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