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BlackBerry® Torch™

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New Contributor
orelsa
Posts: 4
Registered: ‎11-09-2010
My Device: 9800

Email connection

I tried connection my email and tried to do it step by step with the guide, but I don't have the option to choose email account (the internet one...). What can I do?

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email connection

Hi and Welcome to the Forums!

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.


http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

 

Good luck!

 


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