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New Contributor
wine4u
Posts: 4
Registered: ‎03-24-2011
My Device: Torch
My Carrier: ATT
Accepted Solution

Email icon help please

Please help. My email icon remains on even when there are no emails. So it shows 56 emails when there are none even after hard resets.

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Hall of Famer II
sdgardne
Posts: 47,176
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email icon help please

Hi and Welcome to the Forums!

I suggest a message search:


  • KB21879How to search for unread messages on the BlackBerry smartphone


Good luck and let us know!

 


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JSanders
Posts: 82,865
Likes: 22,670
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email icon help please

Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.




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New Contributor
wine4u
Posts: 4
Registered: ‎03-24-2011
My Device: Torch
My Carrier: ATT

Re: Email icon help please

that was fantastic, it worked!, that you so much.

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JSanders
Posts: 82,865
Likes: 22,670
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email icon help please

 


wine4u wrote:

that was fantastic, it worked!, that you so much.


 

You are very welcome.

 

Could you point out which one worked for you (it's always nice to know the most common fix users find).

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
wine4u
Posts: 4
Registered: ‎03-24-2011
My Device: Torch
My Carrier: ATT

Re: Email icon help please

Thank you, great job!:Clap:

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