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BlackBerry® Torch™

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Berkhemer
Posts: 1
Registered: ‎10-08-2012
My Device: Torch Smartphone
My Carrier: ATT

Email message display screen is frozen, but other functions work

Am very frustrated--the email message screen stopped showing received or sent messages as of 9:44 Friday evening (48 hours ago) and the date bar on the email screen shows Jul 2, 2045.  The time/date on device is correct. Thanks for help. 

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Email message display screen is frozen, but other functions work

Hello Berkhemer and welcome to the BlackBerry® Support Community Forums.

 

To clarify, in your Messages folder, the date on the top shows July 2, 2045 but in your Options>Display>Date and Time the device time shows up accurately? 

 

If you reboot by pulling the battery, does the Messages folder update with the correct date and time? 

 

Thanks!

-HMthePirate

 

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