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BlackBerry® Torch™

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Rachel086
Posts: 1
Registered: ‎11-12-2011
My Device: Blackberry Torch 9800

Email's not working

When my contract changed I changed from a blackberry curve to a blackberry torch 9800 and now my emails won't work on it. It has been set up and saved as when I got into set up and email accounts it shows my email address and asks for the password to activate the account on my phone. But when I put the password in the next screen brings up 'Sorry, unable to continue your session. Please log in again.' But it says this everytime. What can I do to set up or activate my emails?

Hall of Famer II
sdgardne
Posts: 49,078
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Email's not working

Hi and Welcome to the Community!

Contact your mobile network provider -- they control your BIS account. It sounds like your BIS account has not properly migrated from your old BB to your new one.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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