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BlackBerry® Torch™

Posts: 1
Registered: ‎02-22-2013
My Device: torch 9800
My Carrier: virgin mobile

Email setup icon not respoding



I just got my torch 9800 back from repair with new software installed.  I've managed to get most of my apps reloaded and working but i can't get my email set up.  When I go to set up and try to choose email, nothing happens.  The icon doesn't respond at all.  When I go to messages, it asks if I want to set up an email and when I select yes, it takes me to set up and I still can't select the email icon. 

Hall of Famer II
Posts: 55,805
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Email setup icon not respoding

Hi and Welcome to the Community!


These KBs might have some useful information:

  • KB26055 Unable to access the Email Setup Application on a BlackBerry smartphone after a forced update
  • KB31363 Unable to open the Email Setup Application on the BlackBerry smartphone

Likely, you need to either re-install the email setup app, or first remove it and then reinstall it.


You also might want to chat with the repair shop...they may have some input as well.


Good luck!

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