07-05-2012 07:12 PM - edited 07-06-2012 01:00 AM
I know this issue is well know for many of you guys. Also there're a lot of posts regarding this issue.
Unfortunately I cannot see pics I took with my BB Torch 9810 because they're encrypted. I have read so many forums and there's no way I can see my pics. I also have downloaded software from App World in order to move the files from one side to another and error persists.
Basically I removed encryption option (device memory and SDCard) and tried to move pics from one folder to another and I got the error "error decrypting header".
Those are very very importan pics for me. How it's possible I loose those pics because of BB encryption? I have tried EVERYTHING. I've been a DEFENDER of Blackberry for years but this really makes me think to move to another phone. Please help!!!
Pics have jpg.rem extension and there's no way to see them. I don't want to see pics on my PC... I want to see them on my BB device.
07-09-2012 01:49 PM
Please have a look ast the following article that covers expectations when encryption is enabled for a media card in a BlackBerry® smartphone:
07-09-2012 07:42 PM
Thanks for your answer.
Pics are in bult in memory, not in sd memory card. After i took the pics I unchecked the encryption option from security section. Then i tried to move from default folder to another one. I was not able to do it. "Error decrypting header" was the error shown. I cannot move, copy, see my pics. There's no way to see them. There's no preview as well. Pics are already there but cannot watch them. If I use Desktop Manager can't see pics. I've tried everything forums said about how to fix the issue but nothing works for me.
What am I supposed to do? I need help. Is there any option from RIM to remove encryption? Any software? Anything?
08-06-2012 02:32 AM
My blackberry is Bold 9700. I have some problems related to encryption.
I have successfully decrypting my files using roxio-media manager but another problem is occured.
Some of those files can not transfered / copied to pc so I just see that the files was not in rem extention anymore but I can't access it.
I tried some ways but none is success. I also tried to make a copy of those files, make a copy in sd card but it failed, it said that "error decrypting header".
So, what should I do to fix it? I need to access those files. Please help.....
Thanks for the attention.