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BlackBerry® Torch™

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New Member
Posts: 4
Registered: ‎10-03-2011
My Device: torch 9860
My Carrier: o2
Accepted Solution

Enterprise Server

My BB torch isnt connected to the Enterprise server or the Internet Service - how can i fix this??

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Enterprise Server

Is this a company supplied device or a personal one? 

 

If company provided you should contact your IT helpdesk. 

 

If personal, do you have an active BlackBerry data plan rather than a generic data plan? You need a blackberry specific one to use data services on your phone

New Member
Posts: 4
Registered: ‎10-03-2011
My Device: torch 9860
My Carrier: o2

Re: Enterprise Server

hi,

 

its a personal one. i've had it for over a year. it was working fine yesterday.

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Enterprise Server

Have you tried a battery pull? Remove the battery, wait 30 seconds and reinsert. 

 

As your not connected to an enterprise server (used for corporate email on BES) this will always show not connected. 

 

If you are still having problems you should contact your carrier as they can check for faults on your service etc.