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New Contributor
MikeTA
Posts: 8
Registered: ‎03-01-2013
My Device: blackberry tourch
My Carrier: AT&T

Error Code 36>=36

Hello every one, my name is mike and lately I have been getting the error code 36>=36 everytime reboot my phone. Since I have been receiving this code a few odd thing have been happening. For instance, my phone contact book, last night it just emptied, and my phone battery dies rediculously fast. I can watch my phone go from half full, to empty skipping everything between. I have no idea what is causing this, all help is appreciated.
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Hall of Famer II
sdgardne
Posts: 46,979
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Error Code 36>=36

Hi and Welcome to the Community!!

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:



Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

There might be an updated code set from the carrier -- check them via this portal:


The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone

The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
MikeTA
Posts: 8
Registered: ‎03-01-2013
My Device: blackberry tourch
My Carrier: AT&T

Re: Error Code 36>=36

Wow thanks! I'll try those today and let you know what happens!
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New Contributor
MikeTA
Posts: 8
Registered: ‎03-01-2013
My Device: blackberry tourch
My Carrier: AT&T

Re: Error Code 36>=36

Well I found something that was flagged as an error, but they are titled ' StringIndexOutOfBoundsException ' and ' Name: System
GUID: 97c9f5f641d25e5f ' the second is timed at...well...December 31st..1969.. what are those and how do I stop them?
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New Contributor
MikeTA
Posts: 8
Registered: ‎03-01-2013
My Device: blackberry tourch
My Carrier: AT&T

Re: Error Code 36>=36

Btw my phone is a Tourch 9810
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Hall of Famer II
sdgardne
Posts: 46,979
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Error Code 36>=36


MikeTA wrote:
Well I found something that was flagged as an error, but they are titled ' StringIndexOutOfBoundsException ' and ' Name: System
GUID: 97c9f5f641d25e5f ' the second is timed at...well...December 31st..1969.. what are those and how do I stop them?

"Found"? So is my guess that you found these in the error log correct? In any event, I have no way to know what that means. If it means nothing to you, then it means even less to me since I have no idea what you have installed to your BB. What you are looking for in the logs is some way to identify the app that is generating the errors. If you can't find it, then you have to try the other methods I gave you.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
MikeTA
Posts: 8
Registered: ‎03-01-2013
My Device: blackberry tourch
My Carrier: AT&T

Re: Error Code 36>=36

Oh yeah, I saw them in the event log. And I will try the other methods
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