08-23-2013 01:05 PM
I got this error message when the new Facebook ver 22.214.171.124 for Torch 9800 is downloaded. Now, I can get Facebook to show options, go to Chat nor read my personal messages . Tried to install, reinstall, did quick pull and I'm yet to get my Facebook to work with the new version. Please help. I have the OS 6 and my phone says its up to date. Thanks in advance.
Solved! Go to Solution.
08-23-2013 01:46 PM
Welcome to BlackBerry Support Forums
Those errors are are related to any application that you had Installed on your device, as in your case it may facebook application or in association with any other apps. On our BlackBerry there is a way to access those log events , it will show you those event log, you have to scroll down to see this error and with which application it is related other then facebook .Deleting that application may fix this error.
KB29215 : How to view event logs on a BlackBerry smartphone
But sometime those errors may corrupt our Device OS , in that situation there is no other way but you have Relaod the device OS which will fix any such errors . For that first do a backup of your device using Desktop Software then refer to this Knowledge Base and perform a Clean OS reload .
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
After Reload you can check if you recieve the same error . Try it and let us know.
08-24-2013 12:05 PM
08-26-2013 10:37 AM
I have yet to perform these options you provided due to time constraint. Hopefully it will resolve the issue. Thank You for the quick response.
08-26-2013 10:38 AM
08-26-2013 10:42 AM
08-26-2013 11:00 AM
08-26-2013 11:16 AM