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BlackBerry® Torch™

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New Contributor
hoiba
Posts: 3
Registered: ‎01-30-2012
My Device: 9860

Escape and Menu keys do not function

On my 9860 the menu and escape key sometimes do not function.

When I press the telephone key the menu and esc works. If I repeat this 4-5 times the keys work in all applications.

- for some time.

So I don't think this is a hardware problem.

I pulled the battery, I made a complete restore of the system - nothing helped.

(OS 7.1.0.714)

Visitor
HansBu
Posts: 1
Registered: ‎09-04-2013
My Device: Torch 9800

Re: Escape and Menu keys do not function

Since a couple of days I have the same problem on my 9800. Menu key did not work at all and now works erratically.

Hall of Famer II
sdgardne
Posts: 48,759
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Escape and Menu keys do not function

Hi and Welcome to the Community!

 

Such problems often are caused by moisture intrusion into the device...if that is at all possible, then...

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 


 

Otherwise, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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