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BlackBerry® Torch™

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New Contributor
gman5663
Posts: 5
Registered: ‎02-01-2013
My Device: Torch 9800
My Carrier: Telus

Escape and return function keys inoperative

My Escape and Return function keys suddenly stopped working. Tried battery reboot but no change. I can still navigate by using onboard screen  functions. Everything else eem to be working properly. Any solutions.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Escape and return function keys inoperative

[ Edited ]

Hey Gman5663,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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New Contributor
hoiba
Posts: 3
Registered: ‎01-30-2012
My Device: 9860
My Carrier: vodafone

Re: Escape and return function keys inoperative

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New Contributor
gman5663
Posts: 5
Registered: ‎02-01-2013
My Device: Torch 9800
My Carrier: Telus

Re: Escape and return function keys inoperative

I meant "menu"and "return" keys. Can you help?

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Visitor
Myxlstyx
Posts: 1
Registered: ‎04-02-2013
My Device: Blackberry 9860
My Carrier: TELUS

Re: Escape and return function keys inoperative

Try the link without the period at the end of it.  :smileyhappy:

 

But I am having the same issue with the menu and back buttons on my phone too.   It's intermittent but when it works, it works fine and when it doesn't work, it doesn't work at all. 

 

It's NOT as though it's sticky keys where if you keep pressing it, eventually they work, so I don't think it's mechanical.

 

I'm going to try this reset thing, but I've seen other similar threads but people still had the same issue, so I won't hold my breath.

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