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New Contributor
Dhushy
Posts: 6
Registered: ‎02-11-2011
My Device: Bold 9700
My Carrier: Dialog GSM
Accepted Solution

Facebook error 2405

Hi

 

I own a BB Torch and I have a big issue with the Facebook app. When I tried to log in to FB I always get a eror message saying "We were unable to log you in (2405)" 

 

I have seen that many other have reported this error on other forums but I did not see any resolutions. Can someone help me as I use my FB app quite a lot. I used to have  BB9700 and I upgraded the OS to BB OS6, but did not have any issues with FB.

 

Regards

 

Dhushy

Dhushy
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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Facebook error 2405

Hey Dhushy,

 

In Facebook via a PC, go to your Account - Privacy Settings - Applications & Websites and revoke BlackBerry access. Then try logging in from your BlackBerry smartphone.

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Dhushy
Posts: 6
Registered: ‎02-11-2011
My Device: Bold 9700
My Carrier: Dialog GSM

Re: Facebook error 2405

Hey SR

 

Thanks a million it worked like a charm...! I really appreciate your help. 

 

I have seen many other users posting the same issue on  other blackberry forums and no one have given a proper answer / resolution to them!

 

Thanks once again!

 

Dhushy

Dhushy
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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Facebook error 2405

Hey Dhushy,

 

Glad to hear you are back up and running! Let us know if you need any other help. 

 

Have a good weekend.

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Member
rhudrummond
Posts: 2
Registered: ‎07-01-2011
My Device: Bold 9700
My Carrier: Vodaphone

Re: Facebook error 2405

Hi, I have also got this error.

 

When you say revoke it do u mean re-add it? Ihave tried everything and it is not working, I have phoned both BB and Vodaphone and had no luck.

 

Please help

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New Contributor
Dhushy
Posts: 6
Registered: ‎02-11-2011
My Device: Bold 9700
My Carrier: Dialog GSM

Re: Facebook error 2405

Hi There

 

Go to your facebook and remove the blackberry completely from your FB. It should work!

 

 

Dhushy
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New Member
rhudrummond
Posts: 2
Registered: ‎07-01-2011
My Device: Bold 9700
My Carrier: Vodaphone

Re: Facebook error 2405

Still no luck, this is really annoying :smileysad: thanks anyway.

 

 

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Facebook error 2405

Hey rhudrummond,

 

Here are the exact steps you will want to follow.

 

Login to Facebook from a computer

In the top right corner click on Account 

Now choose Privacy Settings 

In the bottom left where it says Apps and Websites click Edit your settings 

To the right of Apps you use click on Edit Settings

Now in the list find Facebook for BlackBerry smartphones

To the far right next to Edit Settings click the X

 

Once you complete these steps from a computer log back in from your BlackBerry.

 

Let us know if you need any other help.

 

 

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
Dhushy
Posts: 6
Registered: ‎02-11-2011
My Device: Bold 9700
My Carrier: Dialog GSM

Re: Facebook error 2405

Hey SR

 

This is me Dhushy Again! 

 

I loged out of my FB a few hours ago as i was not abel to connect to my FB Chat. Now it looks that I cannot login ot FB again!!! I am getting the same 2405 error :smileysad:

 

I tried what you proposed by removing the BB FB app from FB, but still it does not work. 

 

I have been enjoying the new FB app and would love to have it working again. Can you help me out?

 

Dhushy

Dhushy
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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Facebook error 2405

Hey Dhushy,

 

Are you still having the issues with Facebook? Have you tried changing your Facebook password? 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.