Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Smoothcurve
Posts: 6
Registered: ‎10-27-2012
My Device: Blackberry 9850 by Sprint
My Carrier: Digicel

Fail to Boot

Hi I've had my blackberry torch 9850 for a year. On a fairly regular basis I have to do a battery pull cause it freezes up. Recently as  I pulled it out of my holster the screen remain blanked and the phone was unresponsive. I rebooted the phone and the same thing happened again. As I tried to reboot my phone again... The phone failed to boot. . The white bar reaches about 3/4 completion and then it just stops. Also it moves a lot faster wen it's booting ad start at around 15% rather than from the absolute beginning of the white bar. So i have no idea what to do with my phone and this has been going on since last night ....still no progress. Is there anything i can do? :smileysad: 

Please help anyone!

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Fail to Boot

Hello Smoothcurve and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having an issue.

 

Are you able to reboot your device in Safe Mode as shown in KB17877?

 

Try to backup your user data using BlackBerry® Desktop Software and reinstall your software as shown in KB11320 

 

Let me know how you make out.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
Smoothcurve
Posts: 6
Registered: ‎10-27-2012
My Device: Blackberry 9850 by Sprint
My Carrier: Digicel

Re: Fail to Boot

Thanks HMthePirate and yes i've tried that. The phone is unresponsive and just continues to boot. It's very weird. I've deleted the OS and reinstalled it three different times with different OS's released by RIM. My problem is there just as much as it was before.

Please use plain text.
New Contributor
Smoothcurve
Posts: 6
Registered: ‎10-27-2012
My Device: Blackberry 9850 by Sprint
My Carrier: Digicel

Re: Fail to Boot

Thanks  and yes i've tried that. The phone is unresponsive and just continues to boot. It's very weird. I've deleted the OS and reinstalled it three different times with different OS's released by RIM. My problem is there just as much as it was before.

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Fail to Boot

If you were unable to complete the reboot in Safe Mode and the software re-installation in http://bbry.lv/NtedgQ is unsuccessful then contact your point of sale for hardware repair options.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.