BlackBerry® Torch™

[garybne]

Torch 9800
Yes Optus - Australia
Software 6.0 bundle 3049   v6.0.0.706  platform 6.6.0.246
Free memory 268562422 Bytes   
Application Memory Free space 256.1mb   
Device memory free space3.6gb

Freezes on Setup/Email

When I go to Setup, and try to open Email, the clock starts for less than one second.  Then when I try to exit setup, I get the usual exit message, press ok, but then my BlackBerry freezes.   All I can so is a battery pull.    7 times so far.

I can go to Setup, and explore every other option:   Email is the killer, nothing else.

I’ve been using my Torch for a year – and during that time made several email settings changes using Setup.    I can make changes online on the Telco/Blackberry page, and have recently done so.  (Updated password)

Any suggestions?     Complete reinstall ?

Thanks !

Gary

[knottyrope]

it might be trying to download a new version of email setup, launch it and wait it out for a bit.

if after 20 min, then there is something wrong and possibly a OS reload will fix it.

[garybne]

Thanks Martin  - I tried the 20 minute wait  - that made no difference.   

[knottyrope]

try looking at this thread

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Torch-9800-email-set-up-icon-not-responding-...

[garybne]

Thanks Knottyrope

my issue is different - I can still access and modify email accounts via. the carrier web site - unlike the problem in the thread above.

[garybne]

my memory is starting to kick in.

I had added a gmail account  - and ticked the options on the carrier web page/console  to synch calendars and contacts.   It the n came up with a message to open setup/email on the phone.     When I went to do that, I got the first freeze.

Sorry - that was weeks ago ( an pre a wedding - mine)    I left it to come back later and forgot.

I just tried completely deleting the gmail account from BB.      But still the freeze continues.     Im now thinking that Setup/Email is trying to access the password required for synch  ....?

[garybne]

Ok Ive now done a factory reset. (using desktop)

so it goes through all the intro movie   - etc

I doint do any reinstall from backup  -  no settings etc.

I go to setup / email

and get exactly the same problem as above.  Nothing is fixed

Now i am really stuck!   what else can I try?