11-25-2013 06:39 PM
Is there any way I can reset my password? I can't install apps as it asks me for a password. I can't recall when the last time is i needed this password, and it was probably set around 4 years ago. When I click "forgot password" it gives me a secret question which I don't even recall ever setting, and I don't recall what the answer would be either. Is there any way to reset it based on other information other than the password and secret question?
11-25-2013 06:47 PM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
VIA | sdgardne
11-25-2013 07:11 PM
Thanks for the info, unfortunately I'm not seeing a solution from the links included, perhaps there is none. Whenever I attempt any of the steps recommended I either need my password or my recovery answer.
It would be great if there was simply a phone number we can call and answer questions to authenticate us and allow us to reset our password or password recovery question.