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New Member
Posts: 2
Registered: ‎05-08-2013
My Device: Torch 9800
My Carrier: Vodaphone

Forgotten BB password and the email I used to set it up no longer exists

I've forgotten my blackberry password so I can't do any updates or anything, but the email I used to set up my blackberry account no longer exits because it was my work email and that company no longer exists. So when it says 'a confirmation email has been sent to you email' I can't access that email to change my password.

 

How do I fix this? I have another email I can change it to, but then I would need to know my password!?

Posts: 90,322
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgotten BB password and the email I used to set it up no longer exists

Are you speaking of your BlackBerryID email and password?




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New Member
Posts: 2
Registered: ‎05-08-2013
My Device: Torch 9800
My Carrier: Vodaphone

Re: Forgotten BB password and the email I used to set it up no longer exists

Yes I am Smiley Happy

Posts: 90,322
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgotten BB password and the email I used to set it up no longer exists

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

 

Otherwise, you simply need to create a NEW BBID, from www.bbid.com




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code