Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Member
94megs
Posts: 1
Registered: ‎07-09-2012
My Device: Blackberry Torch 9800

Frozen on software update help!

I have a blackberry torch 9810

I am trying to do a software update via my phone not using the computer and its stuck on backing up my data on 17% i have taken the battery out like 3 times now and its going straight to the update and then back to being stuck on 17% and now my wifi is off, i even tried connecting it to the computer and the blackberry desktop software wont connect to my phone. 

Does anybody know what to dooooooooooooo? : -(

 

Please use plain text.
New Contributor
donnaj25
Posts: 3
Registered: ‎07-09-2012
My Device: Curve 9360

Re: Frozen on software update help!

Got the same problem with a Curve 9360.  Would also appreciate some help!! 

Please use plain text.
New Contributor
chloeshevaun
Posts: 2
Registered: ‎07-09-2012
My Device: torch 9810

Re: Frozen on software update help!

I have exactly same problem on a 9810,

would love some help pleaseeeeee.......

Please use plain text.
JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Frozen on software update help!

There are to methods of recovery for you to try:

 

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
chloeshevaun
Posts: 2
Registered: ‎07-09-2012
My Device: torch 9810

Re: Frozen on software update help!

Thanks alot, working perfectly!!!:smileyhappy:

Please use plain text.
JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Frozen on software update help!


chloeshevaun wrote:

Thanks alot, working perfectly!!!:smileyhappy:


You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
infinit9
Posts: 1
Registered: ‎05-19-2013
My Device: Torch 9810

Re: Frozen on software update help!

I couldn't get my phone into Safe Mode, and I tried about 20 times... 

 

What I ended up having to do is to wait for the phone to reboot, and in the few second before the backup process of update ran, (when progress is 0%), connect my phone to the PC, and delete the Social Media Feed through the Blackberry Desktop Manager.

 

This took a few tries as well, and when it finally worked, the backup process still took forever and a day to run. 

 

Then the updating and linking java portion of the actual OS update took more than 2 hours to complete. 

 

I hope 7.1 is worth it....

Please use plain text.
JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Frozen on software update help!

Good, glad you got it going.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.