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BlackBerry® Torch™

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Contributor
MB24
Posts: 20
Registered: ‎07-06-2011
My Device: Blackberr 9800,8310,8520,9500
Accepted Solution

Getting App Error:603 reset on Blackberry Torch device

I am getting App Error: 603 reset on blackberry torch. And not able to get other screen. I tried to reload OS but in desktop manager, showing 'Connecting' but not able to connect device properly. So update and all other options in desktop manager are disabled. How can i reload OS for torch 9800 without desktop manager.

 

Please Help.

 

Thanks in Advance.

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Forums Veteran I
Boomer56
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900

Re: Getting App Error:603 reset on Blackberry Torch device

Please use the following steps to reload your software:

 

Download an app to your PC called BBSAK (BlackBerry Swiss Army Knife). You will use this to wipe the OS from your device. You can get it here: www.bbsak.org

Download the most current OS for your device, which you can get here. https://swdownloads.blackberry.com/Downloads/entry.do?code=9461CCE28EBE3E76FB4B931C35A169B0

Connect your device to your PC and launch BBSAK. It will ask you for a password. If you don't have one set for your device, just click OK.

Choose the option to Wipe Device. When completed, you will be left with a white screen and an app error 507, which means the wipe was successful.

Disconnect your device.

On your PC, navigate to C:\Program Files\Common Files\Research in Motion\AppLoader. Delete the file at the bottom called vendor.xml.

Connect your device.

In that same folder as above, there's an executable file called Loader (has a little phone next to it). Double click on that and it will start loading your OS.

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Contributor
MB24
Posts: 20
Registered: ‎07-06-2011
My Device: Blackberr 9800,8310,8520,9500

Re: Getting App Error:603 reset on Blackberry Torch device

It Works for me... Thank you so much for your reply. :smileyhappy:
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Forums Veteran I
Boomer56
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900

Re: Getting App Error:603 reset on Blackberry Torch device

Glad you're all sorted out.  :smileyhappy:

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*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."
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New Contributor
mdhoney57
Posts: 3
Registered: ‎02-17-2012
My Device: Torch 9810

Re: Getting App Error:603 reset on Blackberry Torch device

Thank you for posting this. The BB Swiss Army Knife is a great little tool.
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