BlackBerry® Torch™

[MB24]

I am getting App Error: 603 reset on blackberry torch. And not able to get other screen. I tried to reload OS but in desktop manager, showing 'Connecting' but not able to connect device properly. So update and all other options in desktop manager are disabled. How can i reload OS for torch 9800 without desktop manager.

Please Help.

Thanks in Advance.

[Boomer56 · Accepted solution]

Please use the following steps to reload your software:

Download an app to your PC called BBSAK (BlackBerry Swiss Army Knife). You will use this to wipe the OS from your device. You can get it here: www.bbsak.org

Download the most current OS for your device, which you can get here. https://swdownloads.blackberry.com/Downloads/entry.do?code=9461CCE28EBE3E76FB4B931C35A169B0

Connect your device to your PC and launch BBSAK. It will ask you for a password. If you don't have one set for your device, just click OK.

Choose the option to Wipe Device. When completed, you will be left with a white screen and an app error 507, which means the wipe was successful.

Disconnect your device.

On your PC, navigate to C:\Program Files\Common Files\Research in Motion\AppLoader. Delete the file at the bottom called vendor.xml.

Connect your device.

In that same folder as above, there's an executable file called Loader (has a little phone next to it). Double click on that and it will start loading your OS.

[MB24]

It Works for me... Thank you so much for your reply.

[Boomer56]

Glad you're all sorted out.  

[mdhoney57]

Thank you for posting this. The BB Swiss Army Knife is a great little tool.