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BlackBerry® Torch™

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New Contributor
watansaudi
Posts: 4
Registered: ‎05-18-2012
My Device: Torch 9800
My Carrier: Ufone Pakistan

Green Call & Blackberry buttons light is not working

My Torch 9800 Green Call & Blackberry buttons light are not working, can anyone please solve the problem.

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Green Call & Blackberry buttons light is not working

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
yukito
Posts: 4
Registered: ‎07-28-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Green Call & Blackberry buttons light is not working

I also have the same problem. But in my case, the back button and red phone's LED backlight is not working. What to do? :smileysad: I tried the reboot and pull out of battery but still, nothing happened :smileysad:

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Green Call & Blackberry buttons light is not working

Then next step after a battery pull is to reload the OS to your phone.  This can be done using BlackBerry Desktop Software.  Click Device at the top of the software then Update.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
yukito
Posts: 4
Registered: ‎07-28-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Green Call & Blackberry buttons light is not working

I hope this one will work. I feel very sad everytime I use it without lights on it. If I reload the OS of my phone, is there a possibility that my files will be erased and never be restored? Even my BBM contacts and apps?

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Green Call & Blackberry buttons light is not working

If you reload your OS, you of course can also backup all of your data...see these:

  • KB12487 How to back up data on a BlackBerry smartphone
  • KB03974 BlackBerry smartphone database list

For added security, you can further manually back up the BBM contacts, to restore from if they do not properly restore via the above:

  • KB20554 How to back up and restore the BlackBerry Messenger contact list

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
yukito
Posts: 4
Registered: ‎07-28-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Green Call & Blackberry buttons light is not working

I can't update my OS because I already have the latest OS version (OS 6.0, Bundle 2647) for my BB Torch 9800. What shoud I do?

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Green Call & Blackberry buttons light is not working

Well, that is indeed the latest from AT&T, but you are not restricted to that version...you can, with the proper "tricks", use an OS package from a different carrier. I've found that ATT typically is very slow to release updated OS levels...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
yukito
Posts: 4
Registered: ‎07-28-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Green Call & Blackberry buttons light is not working

okay. I'll try to download an OS from a different carrier. I hope it will work. Sometimes, the LED backlight of my phone is working. But sometimes, it isn't. I'm quite confused about it.

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