05-18-2012 05:11 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
07-28-2012 04:11 AM
I also have the same problem. But in my case, the back button and red phone's LED backlight is not working. What to do? I tried the reboot and pull out of battery but still, nothing happened
07-28-2012 09:16 AM
Then next step after a battery pull is to reload the OS to your phone. This can be done using BlackBerry Desktop Software. Click Device at the top of the software then Update.
I hope that helps you.
07-29-2012 12:59 AM
I hope this one will work. I feel very sad everytime I use it without lights on it. If I reload the OS of my phone, is there a possibility that my files will be erased and never be restored? Even my BBM contacts and apps?
07-29-2012 09:30 AM
If you reload your OS, you of course can also backup all of your data...see these:
For added security, you can further manually back up the BBM contacts, to restore from if they do not properly restore via the above:
08-02-2012 11:55 AM
08-07-2012 11:03 AM
okay. I'll try to download an OS from a different carrier. I hope it will work. Sometimes, the LED backlight of my phone is working. But sometimes, it isn't. I'm quite confused about it.