BlackBerry® Torch™

[watansaudi]

My Torch 9800 Green Call & Blackberry buttons light are not working, can anyone please solve the problem.

[sdgardne]

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

[yukito]

I also have the same problem. But in my case, the back button and red phone's LED backlight is not working. What to do? I tried the reboot and pull out of battery but still, nothing happened

[BillJ]

Then next step after a battery pull is to reload the OS to your phone.  This can be done using BlackBerry Desktop Software.  Click Device at the top of the software then Update.

I hope that helps you. 

[yukito]

I hope this one will work. I feel very sad everytime I use it without lights on it. If I reload the OS of my phone, is there a possibility that my files will be erased and never be restored? Even my BBM contacts and apps?

[sdgardne]

If you reload your OS, you of course can also backup all of your data...see these:

• KB12487 How to back up data on a BlackBerry smartphone
• KB03974 BlackBerry smartphone database list

For added security, you can further manually back up the BBM contacts, to restore from if they do not properly restore via the above:

• KB20554 How to back up and restore the BlackBerry Messenger contact list

Good luck!

[yukito]

I can't update my OS because I already have the latest OS version (OS 6.0, Bundle 2647) for my BB Torch 9800. What shoud I do?

[sdgardne]

Well, that is indeed the latest from AT&T, but you are not restricted to that version...you can, with the proper "tricks", use an OS package from a different carrier. I've found that ATT typically is very slow to release updated OS levels...

[yukito]

okay. I'll try to download an OS from a different carrier. I hope it will work. Sometimes, the LED backlight of my phone is working. But sometimes, it isn't. I'm quite confused about it.