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BlackBerry® Torch™

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New Member
Posts: 4
Registered: ‎06-07-2012
My Device: blackberry torch 9810
My Carrier: at&t

HELP CRASHES !!!! BLACKBERRY TORCH 9810 AT&T OS 7

Hi, I have a blackberry Torch 9810 from AT&T OS 7.0 which I have purchased on Ebay. I got the phone a couple of days ago so everything was fine with it till I started to update the phone. Well to make a long history short my phone Internet crashes all the time, When I really need to place a call the phone freezes and says "call failed". When I receive Broadcast form my contacts I get those BC in black color letters instead of purple.

But the most aggravated situation is that I have pulled the battery out too many times to fix the problem and problem still continues,. I have wiped the phone´s OS with BBSak to have it reload with BBSAK and also try with DM, I have Updated/downgraded this phone, I have done so many things to this freaking phone that I think the last thing I will do to it is smash it against the wall. I will highly appreciate if someone can  help me with this issue. I was wondering if this phone was reported Stolen/ Lost / Blacklisted is there any app that its actually making this
conflict perhaps the phone´s transmitter/antenna.. Any body pleaseeeee!!

Guru III
Posts: 31,658
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP CRASHES !!!! BLACKBERRY TORCH 9810 AT&T OS 7

I would contact the seller and tell them your issue along with a request a refund.

 

 

 




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New Member
Posts: 4
Registered: ‎06-07-2012
My Device: blackberry torch 9810
My Carrier: at&t

Re: HELP CRASHES !!!! BLACKBERRY TORCH 9810 AT&T OS 7

Thanks so much for the quick reply,

I already contacted her, and said she will contact her carrier to see if the phone shows any past due balance or anything to find out what's causing this problem. What's being rare to me is that the phone was working fine before I updated it.

Thank you again,

Guru III
Posts: 31,658
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP CRASHES !!!! BLACKBERRY TORCH 9810 AT&T OS 7

I doubt her carrier will do anything as she does not own it anymore.

 

you have done the updates, reinstall and more to prove its most likely the phones fault

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V