BlackBerry® Torch™

[andromeda_girl]

I am in a terrible emergency here.

 I plugged in my torch to my computer and was amazed to discover it wanted me to enter my blackberry password.

It never asked me for this before.

Well I know the password, since I have to enter it a hundred times a day on my mobile but for some reason the desktop software is telling me I got it wrong!

After two tries I got the warning that if I enter an incorrect password on the third attempt all data will be erased!

Good grief! ! ! !

What is going on here!?

I KNOW the password to my mobile, I entered it correctly both times but now I am terrified of ever attaching my blackberry to my computer ever again!

I have to reinstall my OS because of problems and wanted to backup everything to my computer but now --woah!

HELP!!!!!!!

[b1gbleu]

How about temporarily removing your password from your phone and then back it up?

Uninstall and reinstalling of desktop manager might get rid of the password issue, also.

[andromeda_girl]

impossible.

i had to give up trying to remove the password to my mobile ages ago.

once you add a password to it it is locked in permanently and cannot be turned off.

there is no option to deactivate that.

[BillJ]

Doing a security wipe on your phone should disable the password option.  If you wish to give that a shot, from your homescreen go to Options>Security>Security Wipe and follow the directions.  Once that's done, you can restore your phone using BlackBerry Desktop Software.

I hope that helps you.