03-18-2013 09:42 AM
I'M having a big problem my torch9860 can't open i want to format it by blackberry desktop manager but its not working .. desktop manager can't read my phone
03-18-2013 02:42 PM
Welcome to BlackBerry Support Forums
What problem you're having with your device as you want to reset it using Desktop Software ?
Try this KB to reset your device to factory setting using Desktop Software :
KB31291 : How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Or first let us know about your problem.