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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎01-16-2013
My Device: Blackberry torch 9860
My Carrier: Digicel
Accepted Solution

HELP - MY BRAND NEW BLACKBERRY TORCH 9860 JUST WONT CHARGE

I did all the battery pulling

 

The charge im using is a USB/Adaptor that came with the phone

 

I need support that can be sustained - What can I do that will guarantee that the problem does not reoccur?

 

I have lost contact with everyone for the whole day via phone because of this problem 

 

I am now very upset and disappointed because my 8520 gave me much better service

 

What should I am to do?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: HELP - MY BRAND NEW BLACKBERRY TORCH 9860 JUST WONT CHARGE

Hi Kitz2,

 

Put your device connected to the wall outlet charger, not the USB to PC charger.
Leave it connected for 24 hours or more and every 3 hours check your device, press and hold the power button only for about 20 seconds. It will take time boot up, but first must reach a certain charge level.


You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.

 

If its a new device and still warranty then you may consider taking the device back to the retailer.

tanzim                                                                                  
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New Contributor
Posts: 2
Registered: ‎01-16-2013
My Device: Blackberry torch 9860
My Carrier: Digicel

Re: HELP - MY BRAND NEW BLACKBERRY TORCH 9860 JUST WONT CHARGE

Thank you - It helped