BlackBerry® Torch™

[Kitz2]

I did all the battery pulling

The charge im using is a USB/Adaptor that came with the phone

I need support that can be sustained - What can I do that will guarantee that the problem does not reoccur?

I have lost contact with everyone for the whole day via phone because of this problem 

I am now very upset and disappointed because my 8520 gave me much better service

What should I am to do?

[tanzim · Accepted solution]

Hi Kitz2,

Put your device connected to the wall outlet charger, not the USB to PC charger.
Leave it connected for 24 hours or more and every 3 hours check your device, press and hold the power button only for about 20 seconds. It will take time boot up, but first must reach a certain charge level.

You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.

If its a new device and still warranty then you may consider taking the device back to the retailer.

[Kitz2]

Thank you - It helped