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Visitor
vasvas
Posts: 1
Registered: ‎01-15-2012
My Device: Torch 9810

HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

As my Subject line indicates our Blackberry Torch 9810 all of a sudden shut off and won't come back on. Plugged the charger in, took the battery out and put it back in, to no avail. The RED LED (left one on top) keeps flashing, first once, then after a short pause 3 more times and then repeats. I've looked everywhere to find what that sequence means and I can't locate that info anywhere. Any ideas???

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Retired
Dr_Palto
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

Hello vasvas,

 

In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3

Thank you


-DrP


 


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New Member
RTteahon
Posts: 1
Registered: ‎05-09-2012
My Device: Torch 9810

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

Hi

 

I have the same problem which started when I tried to upgrade to the latest version.  The device will not connect to the desktop software and will not update.  Can you help?  I have no files which I need to save so if there is away of restoring factory settings to enable the phone to work I am happy to do so.

 

Speedy repsonse appreciated

Rich

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Contributor
Mohamed_Mahmoud
Posts: 10
Registered: ‎02-19-2011
My Device: Z10

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

The device will not connect to the desktop software and will not update. HELP!
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New Member
dkay888
Posts: 2
Registered: ‎08-02-2013
My Device: torch 9810

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

I am also having this same issue.... anyone help me pls?
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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

Hello,


You may need the use of these tricks:

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Regular Contributor
icedgorilla
Posts: 63
Registered: ‎07-21-2013
My Device: 9900

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

Hi,
if your Torch still detected by PC, the trick that mr sdgardne sometimes works.
but if your BB isnt detected by your PC, its time to get a new BB unfortunately.
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New Contributor
ahmad-aldaadi
Posts: 3
Registered: ‎08-18-2013
My Device: 9810

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes

how can I do back up while the phone is off ???
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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: HELP! Torch 9810 won't turn on. Red LED flashes 1, pause, then 3 flashes


ahmad-aldaadi wrote:
how can I do back up while the phone is off ???

You don't. You must be able to get it to boot up, either Normal or Safe, in order to take a backup. If you cannot get it to boot up via any of the various tricks, then you cannot now take a backup, and you must depend on your previously taken backups. Backups, like insurance, are neither a reactive nor an optional activity.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.