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BlackBerry® Torch™

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derb65
Posts: 7
Registered: ‎01-08-2013
My Device: Torch 9800
My Carrier: Unlocked now, but ATT

Re: HELP! Unlocked China Mobile Torch Ruining My Life

Btw just got THIS message, whe I tried (for the 80th time) to register at chinamobile.blackberry.com:

 

"Cannot Create Account: An Account Already Exists for this Blackberry Device.  Please log in or contact China Mobile at 10086 or blackberry@aspirehld.com."

 

So I checked w my friend who sent me the phone (iphone 5 traitor).  He said that he switched his old service (the one I have now) to his new bberry bold.

 

Le sigh.

 

Anyone have ideas here?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: HELP! Unlocked China Mobile Torch Ruining My Life

[ Edited ]

 


Hi derb64

 

 

                                 I think Your account is not yet provisioned with BIS , As I asked on my first post   :

 


prince2012 wrote:

Hi derb65

 

Welcome to BlackBerry Support Forums

 

 

Is that a used Device or a new one ? 

_____________________________________________________________________________________
 
 
You had not replied to the above.So from the message you got recently it appears that your device is  already associated with other user account .Can you try a few things like Do a Backup of your device using BlackBerry Desktop Software then perform a Security Wipe , it will remove all data associated with previous owner. Refer to this Article for further help :
 
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone.
 
Please go ahead and let us know of your progress.
 
___________________________________________________________________________

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New Contributor
derb65
Posts: 7
Registered: ‎01-08-2013
My Device: Torch 9800
My Carrier: Unlocked now, but ATT

Re: HELP! Unlocked China Mobile Torch Ruining My Life

Hey there!  Thanks for the note!  

 

Yes, I think it is associated with BIS.  I already received registration emails.  Also, service status shows BIS Connection as "WiFi."  Does that mean that it is all set up with BIS?

 

And yes Ive already done a full security wipe.

 

It is a used phone, so I reached out to my friend who gave me the phone, before I unlocked it.  (Btw tested all the unlock settings and it looks like that was done successfully too).  I asked my friend what he did w his old service/Pin, and he explained that he brought it over to his newer Bold.

 

So...still stuck.

 

: (

 

Oh, China.

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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: HELP! Unlocked China Mobile Torch Ruining My Life

derb, got your private message.

 

So, you can connect to the BIS plan via WiFi, but if WiFi is turned off, you cannot connect via the mobile network. Odd.

Please check your Manage Connection screen > Mobile Network. Look at the Network Technology or Network Selection Mode (I forget which on a GSM model) and try setting the device to 2G only (not 3G), do you have that choice?

 

Do thinks like BBM work correctly? Can you BBM chat with a friend and receive a reply?

PIN messaging? If need to test, send me another private message here with your device PIN.

 

Finally, at Options > BlackBerryID, have you logged in to your BlackBerryID there?




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