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BlackBerry® Torch™

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New Contributor
jkee
Posts: 7
Registered: ‎08-15-2010
My Device: Torch 9800
My Carrier: ATT

HELP. when making a call my phone its the screen keys on the Torch

has anyone noticed that when are on a call with the Torch your face hits the keys ie mute, speaker phone....and suggestions? can you lock the screen when on a call?

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Visitor
ledgerite
Posts: 1
Registered: ‎08-17-2010
My Device: Torch 9800
My Carrier: AT&T

Re: HELP. when making a call my phone its the screen keys on the Torch

Dittto.  Please help.  Someone suggested a "reboot" but that doesn't help.

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New Member
C3croteau
Posts: 1
Registered: ‎08-18-2010
My Device: 9800 Torch
My Carrier: ATT

Re: HELP. when making a call my phone its the screen keys on the Torch

I've got the same problem.  The lock function only seems to lock app functions, not the phone function.  How the heck do i put this in my pocket, I've got 28 days left to decide if this is worth it.  C'mon RIM give us an answer.

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New Contributor
davidmcd
Posts: 3
Registered: ‎11-20-2010
My Device: Not Specified

Re: HELP. when making a call my phone its the screen keys on the Torch

I've got the same problem as well. Its quite annoying to not be able to lock the screen while on the phone.
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Visitor
mdifebo
Posts: 1
Registered: ‎11-20-2010
My Device: BlackBerry Torch
My Carrier: Rogers

Re: HELP. when making a call my phone its the screen keys on the Torch

If anyone knows how to disable / lock the screen during a call, please let me know.  I have had users at work here, report the issue. 

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Contributor
melsatar
Posts: 49
Registered: ‎10-25-2010
My Device: Torch 9800
My Carrier: Vodafone Egypt

Re: HELP. when making a call my phone its the screen keys on the Torch

There is a light sensor who already locking the phone during the call.

It only may happened if you are putting the phone wrongly on your face
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Contributor
melsatar
Posts: 49
Registered: ‎10-25-2010
My Device: Torch 9800
My Carrier: Vodafone Egypt

Re: HELP. when making a call my phone its the screen keys on the Torch

There is a light sensor already locking the phone during the call.

It only may happened if you are putting the phone wrongly on your face
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New Contributor
davidmcd
Posts: 3
Registered: ‎11-20-2010
My Device: Not Specified

Re: HELP. when making a call my phone its the screen keys on the Torch

The light sensor is too difficult. It works half the time. Why can't they just put out an update allowing you to lock the phone on a call if you want.
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New Member
Lonrie
Posts: 1
Registered: ‎11-28-2010
My Device: blackberry torch
My Carrier: att

Re: HELP. when making a call my phone its the screen keys on the Torch

I am having the same problem, its so bad i'm thinking of returning the phone.  If anyone knows a way to keep this from happening, please reply.

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New Member
ssllee
Posts: 1
Registered: ‎12-03-2010
My Device: Not Specified

Re: HELP. when making a call my phone its the screen keys on the Torch

I have been struggling with this. I accidentally called my boss in the middle of the night when I was on a call with someone else the other day. Was so frustrating. I finally installed the app TalkLock and it helps a lot. It's $3 CAD. Saves you from embarrassment and frustrations. Worth it!

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