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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎04-09-2013
My Device: Torch -9800
My Carrier: Orange

Handset sound issue

Blackberry Torch  9800 with slider

 

When making a call can't hear ringing from handset but it will come through speaker. It is not set on Mute either.

 

Please can anybody help.

Guru II
Posts: 19,958
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2252; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Handset sound issue

Have you tried rebooting the device by removing the battery
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New Contributor
Posts: 3
Registered: ‎04-09-2013
My Device: Torch -9800
My Carrier: Orange

Re: Handset sound issue

Thanks, but i have rebooted and removed SIM few times and still no joy.