11-29-2012 08:25 PM
the handset speaker suddenly stopped working in Headset Mode. It works fine in speaker phone mode. I have restarted the phone by removing the battery & the problem persists. Phone is 18 months old. Any suggestions?
12-04-2012 06:34 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
12-04-2012 06:53 PM
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
12-05-2012 10:26 AM
I had an issue with my audio scket was dusty and after inserting the head set plug 50 times it worked after.
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V