Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
I have a blackberry Torch 9800, OS 7.1. I was in the middle of a backup and my computer shutdown. I couldnt boot the computer without doing system restore. When it booted up, blackberry desktop manager was gone from my computer. Not only that there are a few apps gone off my berry one of those being 'Smart Gaurd' . Also my berry is acting up and keeps freezing on me..There must be SOMETHING that I can do to fix this?
If you're running OS 7.1, it would be a 9810 you have and not a 9800, but no big deal.
First of all, on your PC browser, type www.blackberry.com/desktop to get Desktop Software back. Next, on your phone, open App World, go to My World, press the menu key and select Refresh List. Once your list has been refreshed, you should then see the missing app under the Uninstalled tab. Reinstall it then remove your battery while your phone is on then replace it. Once your phone has rebooted, plug it in to your PC and open your newly installed Desktop Software. Do a data backup by clicking Device at the top of the software then Restore.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.