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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎12-30-2011
My Device: Torch

Help - BBM not working

SInce 16th December for some reason? my BBM ceased working and I cannot receive my email on my Torch?  Have my children 'turned something off by mistake'??  Can you help me please. xxx

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help - BBM not working

Sorry to hear that.  Have you done a battery pull?  Are you able to surf the web (cnn, yahoo, etc) from the device?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 2
Registered: ‎12-30-2011
My Device: Torch

Re: Help - BBM not working

Thanks - yes have removed battery several times to no avail.  Can get onto internet, facebook etc.  I tried emailing from the phone and have had no joy - one message status said 'service blocked' the other says 'failed to contact service'?  may mean something to you??  Also when I tried adding another email account to it it says 'your device had a problem connecting to the server?!

 

Any help you may be able to give me is muchly appreciated.

 

xxx

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help - BBM not working

I would give your carrier a call. They can easily resend the correct service books / check your account. It sounds like they need to re register your blackberry internet service. I don't think this was something your kids did!
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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