12-30-2011 01:02 PM
SInce 16th December for some reason? my BBM ceased working and I cannot receive my email on my Torch? Have my children 'turned something off by mistake'?? Can you help me please. xxx
12-30-2011 01:13 PM
Sorry to hear that. Have you done a battery pull? Are you able to surf the web (cnn, yahoo, etc) from the device?
12-30-2011 06:03 PM
Thanks - yes have removed battery several times to no avail. Can get onto internet, facebook etc. I tried emailing from the phone and have had no joy - one message status said 'service blocked' the other says 'failed to contact service'? may mean something to you?? Also when I tried adding another email account to it it says 'your device had a problem connecting to the server?!
Any help you may be able to give me is muchly appreciated.
12-31-2011 11:56 AM