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BlackBerry® Torch™

New Contributor
Posts: 5
Registered: ‎11-14-2011
My Device: Blackberry Torch
My Carrier: AT & T

Help! Cannot Re-set Email For BB Torch 9800!!!

[ Edited ]

Dear BB Support, I had to do a Security Wipe on my BB 9800 and now I cannot re-set all my email accounts. I don't use a Corporate Email Server and when I do try and set up my emails the answer I get is Problem With Network Server Try Again.I have no idea what to do. Help please.




EDIT: Personal Information such as e-mail is prohibited for your security. Please review User Guidelines  under section "Be careful."

Hall of Famer II
Posts: 54,977
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Help! Cannot Re-set Email For BB Torch 9800!!!

Hello...and apologies for the delayed reply!!


Hopefully you have already resolved this, but just in case...

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.


Lastly, as to your opening ("Dear BB Support")...please understand that this site has nothing to do with any formal support at all. Rather, this is a user-to-user community of volunteers. Formal support is contractually limited to being provided by your mobile service provider, who can escalate into RIM as needed.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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